Support & Contact
Have a question about DigiHoof or need help getting started?
Send us a message and we'll get back to you shortly.
You can also reach us directly at support@digihoof.com
We typically respond within one business day.
Billing & Subscription Support
For questions about your subscription, invoices, or payment methods, contact us at support@digihoof.com.
- Subscription plan changes and cancellations
- Invoice and payment history
- Payment method updates
- Billing disputes or charge inquiries
Subscriptions are billed by DigiScan LLC. For more information, visit our billing information page.
Onboarding Assistance
Getting started with DigiHoof is straightforward. Our team provides onboarding support to help your practice integrate hoof radiograph reporting into your existing workflow.
- Account setup and configuration
- Workflow integration guidance for your practice
- Training on report generation and sharing
- Best practices for farrier collaboration
Farrier Access Support
DigiHoof is designed so farriers can view shared reports without needing a PACS login or specialized software. If farriers working with your clinic need help accessing shared reports, our team can assist.
Frequently Asked Questions
What browsers are supported?
DigiHoof works best on modern browsers including Chrome, Safari, Firefox, and Edge. We recommend using the latest version of your browser for the best experience.
What image formats can I upload?
DigiHoof supports standard radiograph image formats including DICOM, JPEG, and PNG.
How do I cancel my subscription?
You can cancel your subscription at any time by contacting us at support@digihoof.com. Your access will continue through the end of the current billing period.
How do farriers view shared reports?
Reports can be shared via a secure link that farriers can open in any browser — no login or special software required.
Who do I contact for billing issues?
For any billing questions, email support@digihoof.com. We'll respond within one business day.