Privacy Policy

DigiHoof is operated by DigiScan LLC, a company organized under the laws of the United States.

1. Overview

DigiHoof is a hoof radiograph reporting platform operated by DigiScan LLC. We are committed to protecting user data and maintaining responsible data practices. This policy describes how we collect, use, and protect your information.

2. Data We Collect

We may collect the following categories of information:

  • Account information — name, email address, clinic name, and professional role
  • Uploaded imaging data — hoof radiograph images and associated metadata
  • Report data — generated reports, measurements, and annotations
  • Payment information — billing details processed securely through Stripe (we do not store card numbers)
  • Usage data — system logs, session information, and technical data necessary for platform operation

3. Cookies and Session Data

DigiHoof uses session cookies to maintain your authenticated session and ensure proper platform functionality. We do not use third-party advertising cookies. We may use analytics tools to understand how the platform is used and to improve the user experience.

4. Use of Data

Data is used solely to provide, maintain, and improve the DigiHoof platform, ensure system security, process payments, and provide user support. We do not sell user data to third parties.

5. Payment Processing

Payments are processed securely through Stripe, a PCI-compliant payment processor. DigiScan LLC does not directly store credit card numbers or sensitive payment credentials. Stripe's privacy policy governs the handling of payment data. Subscriptions are billed by DigiScan LLC.

6. Data Ownership

All uploaded imaging data and generated reports remain the property of the uploading clinic or user. DigiHoof does not claim ownership of clinical imaging content or reports.

7. Data Retention

We retain account and report data for as long as your account is active or as needed to provide services. Upon account deletion, user data will be removed in accordance with our retention schedule. Some data may be retained as required by law or for legitimate business purposes.

8. Data Sharing

We do not sell, rent, or share personal data with third parties for marketing purposes. Data may be shared only with service providers necessary to operate the platform (such as hosting infrastructure and payment processing), or as required by law.

9. International Data Transfers

Data may be processed and stored in secure cloud infrastructure. By using the platform, users consent to cross-border data processing.

10. User Rights

You have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate personal data
  • Request deletion of your personal data
  • Export your data in a portable format where technically feasible

Users in the European Union and other regions with applicable data protection laws may exercise additional rights under those frameworks. To exercise any of these rights, contact us at support@digihoof.com.

11. Security Measures

We implement encryption in transit, access controls, and authentication safeguards designed to protect user data from unauthorized access. While we take reasonable measures to protect your data, no method of electronic storage is completely secure.

12. Changes to This Policy

We may update this privacy policy from time to time. Users will be notified of material changes via email or through the platform.

13. Contact

For privacy inquiries, contact us at support@digihoof.com or visit our support page.